Doordash in the News
DoorDash is now delivering purchases from Facebook Marketplace
Category: Doordash in the News Author: admin Date: 1 day ago Comments: 0
DoorDash is now delivering purchases from Facebook Marketplace

You might not have to pick up your local Facebook Marketplace purchases in the near future. Meta has confirmed to The Wall Street Journal that DoorDash is now handling Facebook Marketplace deliveries as part of an “early” partnership. Couriers will deliver orders that are small enough to fit in a car trunk and come from sellers up to 15 miles away, The Journal’s sources said, and should complete their dropoffs within 48 hours.

The feature is currently free to reel in customers, one tipster said. It’s not clear how Facebook and DoorDash would charge customers later on. The companies have been testing the offering in multiple US cities in recent months.

The reasoning for the team-up is reportedly simple. Meta has learned that Marketplace is one of the few Facebook features young people use when they’re not jumping to TikTok, according to the sources. DoorDash could help spur demand, particularly among younger users.

For DoorDash, the alliance could help reduce its dependence on restaurant orders. The company has already been delivering groceries and convenience store essentials for years. This would give DoorDash a steadier stream of income, and might help it compete with Uber Eats’ nationwide shipping service.

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Why delivery apps are dying
Category: Doordash in the News Author: admin Date: 4 days ago Comments: 0
Why delivery apps are dying

Apps like Uber, DoorDash and Just Eat are inarguably convenient, but they’ll need a new strategy to survive all of this nasty inflation

Vass Bednar is executive director of the Master of Public Policy in Digital Society program at McMaster University

Vass Bednar is executive director of the Master of Public Policy in Digital Society program at McMaster University

The so-called servant economy emerged in North America in 2008, in the aftermath of another recession. It was built on a simple, seductive premise: app-based delivery that relied on efficient algorithms and low-paid independent contractors, which together would offer cheaper prices than traditional competitors. Consumers, particularly young, busy urbanites, became increasingly dependent on companies like Uber for transportation, takeout, and delivery of essentials like medicine and clothing directly to their homes and workplaces.

This market has always been built on a shaky foundation. Companies like Uber, DoorDash and Just Eat are heavily subsidized by venture capital dollars that have long obscured what it actually costs them to provide these services. Case in point: Uber has rarely turned a profit in its 13 years of operation, despite raking in US$17.4 billion in revenue in 2021 alone.

Delivery apps experienced a huge surge in demand during the pandemic, but the national spike in food prices over the past few months has deterred consumers from their usual dinner-ordering habits: The average diner’s bill across restaurants, takeout and home delivery decreased by seven per cent in 2021, compared to 2020.

On-demand apps are now struggling to retain the cheap labourers they depend on for deliveries. The pay can be good: the average Uber driver in Vancouver makes about $24 an hour after expenses, which is about $9 higher than B.C.’s minimum wage. But drivers are growing weary of gig work’s lack of benefits and the unstable hours. They’re also burning out from algorithms that treat them more like robots than human beings. Drivers are penalized for declining too many deliveries—or for not accepting them fast enough. Predictably, they’re turning elsewhere for work. Uber and Lyft drivers in the U.S. were at 40 per cent below capacity in July of 2021. Similar shortages are cropping up in Canada.

Canadians are tightening their belts and staying home less often than they were during lockdown, and that’s spurring the servant economy’s decline. It’s crucial to find a better, more ethical alternative for our on-demand culture. One could be the creation of provincially run platforms that operate as centralized food-delivery services, accessible to restaurants and consumers alike. These could be funded with tax revenues and provide benefits and competitive salaries that the private sector would be forced to match. A service that’s administered and funded by the province also wouldn’t need to turn a profit for shareholders by artificially inflating its prices.

Such publicly run platforms aren’t here yet, but there is another promising development: mirroring the 30-minutes-or-less guarantees of pizza companies of yore, some apps are now competing to offload items faster than ever before. German delivery start-up Gorillas—which aims to deliver groceries within minutes—gives its riders guaranteed working hours, salaries above minimum wage, health insurance and paid vacations. There’s no reason a Canadian startup couldn’t do the same.


This is part of the Maclean’s Guide to the Economy, which appeared in the September 2022 issue. Read the rest of the package, order your copy of the issue, and subscribe to the magazine

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Earnings Results: DoorDash stock surges as it reports record food-delivery orders but larger loss than expected
Category: Doordash in the News Author: admin Date: 1 week ago Comments: 0
Earnings Results: DoorDash stock surges as it reports record food-delivery orders but larger loss than expected

DoorDash Inc. on Thursday reported continued growth in the second quarter, saying that its food-delivery business remains healthy despite economic uncertainty, but its loss was worse than what Wall Street expected.

DoorDash
DASH,
-1.32%,
which completed its acquisition of Finland-based Wolt in the second quarter, beat revenue and other expectations with its earnings report, though the delivery-platform company posted a bigger loss than expected.

Ravi Inukonda, vice president of finance, said in a Thursday interview with MarketWatch that it’s “a very tough macro environment out there, but we’re coming off a record quarter in terms of orders.”

Gross order value grew to $13.1 billion, exceeding analysts’ estimates of $12.84 billion. Total orders increased to 426 million, above the 419 million analysts expected.

Inukonda said he is confident that the company is well-positioned to deal with what he sees as softening consumer spending in the third quarter and the rest of the year, because DoorDash offers delivery from a range of categories that includes prepared food, convenience and more. In addition, he said he feels good about Wolt’s growth of 50% year over year, which he said is faster than its peers in the European region.

DoorDash shares surged more than 13% after hours, after rising more than 2% in the regular session to close at $81.29, near a three-month high. 

The company posted a loss of $263 million, or 72 cents a share, compared with a loss of $102 million, or 30 cents a share, in the year-ago period. DoorDash attributed $45 million of that loss to Wolt. Revenue rose to $1.6 billion from $1.24 billion in the year-ago quarter.

Analysts surveyed by FactSet had forecast a loss of $195 million, or 21 cents a share, on revenue of $1.52 billion. DoorDash does not provide adjusted earnings per share numbers, but some analysts estimate earnings on an adjusted basis.

Adjusted Ebitda was $103 million, lower than the $113 million in the same quarter last year, though above analysts’ expectation of $58 million. For DoorDash, Ebitda, or earnings before interest, taxes, depreciation and amortization, excludes other items such as legal costs related to ongoing issues over worker classification, tax-collection costs and costs related to an intellectual-property settlement.

For the third quarter, DoorDash expects adjusted Ebitda of $25 million to $75 million, and marketplace gross order value of $13 billion to $13.5 billion. Analysts on average were forecasting adjusted Ebitda of $51 million and gross order value of $13.19 billion, and a loss of 22 cents a share on revenue of $1.58 billion.

For the second time this year, DoorDash raised full-year guidance for gross order volume, to a range of $51 billion to $53 billion. On the high end, that beats analysts’ expectation of $52.37 billion.

Shares of DoorDash have fallen more than 45% so far this year, while the S&P 500 index
SPX,
-0.16%
has decreased about 13% over the same period.

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You May Already Be Eligible for Free DoorDash, Grubhub+, or Uber Eats Deliveries
Category: Doordash in the News Author: admin Date: 2 weeks ago Comments: 0
You May Already Be Eligible for Free DoorDash, Grubhub+, or Uber Eats Deliveries

Photo: Andrew Angelov (Shutterstock)

In a post-pandemic world, food delivery services like DoorDash, Uber Eats, and Grubhub have become ubiquitous. And even though we can go back out to restaurants now, it’s hard to deny the convenience of a warm, tasty dinner delivered straight to your door. In an effort to even further entice customers, a handful of the popular food delivery services offer premium memberships: DoorDash offers what they call a “DashPass,” Grubhub has the aptly named “Grubhub+,” and Uber Eats has a program called “Uber One.” While all three services cost $9.99 per month to subscribe, you might already have free access to one of them.

How to get DashPass for freeThe largest food delivery service in the United States, DoorDash offers a premium monthly membership called “DashPass” for $9.99 per month. But if you’re the holder of one of the 93 million issued Chase Credit cards, you can get the DashPass for free. As a Chase cardholder, you can redeem a free twelve month subscription to DashPass, which comes with no delivery fees on all orders from restaurants, grocery and convenience stores, plus an average of $5 saved per order on waived service and delivery fees.

You can also earn 5% credit on eligible DoorDash pick-up orders. Just remember to set a reminder on your calendar one year from enrolling; otherwise you’ll start getting charged for the service.

How to get Grubhub+ for freeI’m sure you’re already familiar with Grubhub, but are you familiar with Grubhub+? What sounds like the latest streaming service is actually a premium food delivery membership, which includes unlimited, free delivery on orders over $12, as well as perks and rewards, such as free food and order discounts.

G/O Media may get a commission

Typically $9.99 per month, you can get access to a free, one-year membership if you’re a member of Amazon Prime. If you want to activate this deal, go to amazon.com/grubhub and follow the instructions. And just in case you didn’t know, a Grubhub+ membership works with Seamless, too.

How to get Uber One for freeIn early 2022, Uber began offering a program called Uber One, in which their customers received 5% off all eligible rides and 5% off eligible delivery orders on food, grocery, alcohol, as well as unlimited free delivery on orders over $15 and grocery orders over $30, for a cost of $9.99 per month or $99.99 per year. If you’re intrigued by the offer but aren’t quite sold on signing up, a complimentary twelve-month membership is given to American Express card members.

The only catch is you need to use the aforementioned credit card as your payment method at checkout, but it’s an otherwise convenient perk if you’re already an AmEx customer. Just note that you will need to set a reminder for one year after your enrollment, otherwise you’ll start getting automatically charged for the service.

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DoorDash Driver Confronts Customer Who Got Him Fired: ‘Who Does This?’
Category: Doordash in the News Author: admin Date: 3 weeks ago Comments: 0
DoorDash Driver Confronts Customer Who Got Him Fired: ‘Who Does This?’

A DoorDash driver was captured confronting a customer whose scheme for a free lunch allegedly cost him his job.

The footage circulated broadly across social media on Thursday, racking up over 84,000 votes on Reddit’s “Public Freakout” forum. Reddit poster u/ParisHiltonIsDope said it originated from the DoorDash worker’s YouTube channel, which has since been taken down.

In the video, the alleged delivery driver recorded himself walking into an office where he approached a receptionist’s desk.

“Hi again,” he said to the receptionist. “I delivered food here yesterday from Chipotle. And you put down that I didn’t deliver it to you? Because I just got fired from my job.”

The woman made vague, hesitant sounds as the driver challenged her in a shaky voice.

“Yeah, it was you. This is my only source of income, I do this all day. Now I’m fired from my job because you want your $10 burrito? Are you out of your mind—who does this? Who does that?”

He demanded the corporate number, saying, “I need to get your a** fired.”

Without looking directly at him, the receptionist murmured, “I’ll contact DoorDash.”

“Yeah, yeah, alright, you want to say that you got your food?” the poster responded.

The driver continued to accost the woman while she avoided his gaze, asking “who raised [her]” and calling her a “piece of trash.”

A DoorDash driver was captured confronting a customer whose scheme for a free lunch allegedly cost him his job. Here, a DoorDash delivery driver in New York City in 2020.
Alexi Rosenfeld / Contributor/Getty Images North America
Gig workers such as DoorDash drivers are highly vulnerable to hacks and scams. As independent contractors, they do not have access to the same protections, resources and safeguards as other employees when their income is stolen. Amateur hacks to acquire “free food” from delivery companies have proliferated across the internet, often at the expense of gig workers.

Shocked viewers of the confrontation flocked to the DoorDash driver’s defense.

“It literally sounded like he was [about] to break down for a moment,” said a Reddit comment. “You don’t mess with someone’s income.”

Another added, “After watching this I would highly recommend videoing every customer drop off. Too bad [it] has to come to that but there are scum like her out there.”

In addition to customer hacks, phishing scams frequently prey on delivery drivers. MarketWatch obtained nearly 300 records of complaints to the Federal Trade Commission (FTC) in the past three years from workers at Uber, DoorDash, Instacart and Grubhub who said they lost their earnings or even their entire savings after giving personal information to people they believed were support representatives.

DoorDash drivers also rely on tips, making an average base of $11 per hour—below minimum wage in some markets—according to the rideshare information site Ridester. Meanwhile, the DoorDash website said that drivers nationally earn $25 per hour when tips are included. Surging gas prices can drive the workers’ wages even lower.

Newsweek reached out to u/ParisHiltonIsDope and DoorDash for comment.

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: ‘I don’t know how I fell for this’: How scammers target vulnerable gig workers, and why it may never end
Category: Doordash in the News Author: admin Date: 3 weeks ago Comments: 0
: ‘I don’t know how I fell for this’: How scammers target vulnerable gig workers, and why it may never end

Jimmy Quach had been working part time as an Uber Eats delivery driver in Albuquerque, N.M., for two months when he was scammed out of his earnings.

After a customer canceled a Taco Bell order, he received a phone call from a person claiming to be Uber support. The person asked him to log out of his account, send a photo of himself for verification purposes, and type in a bank account number as a payment method in the Uber Eats app.

Quach followed the instructions and lost the $337.36 in his account. That was in April. When he asked Uber for his money back, the giant ride-hailing company said no.

“We determined that there was no evidence to suggest that your account was compromised,” a representative from Uber Greenlight’s Account Security and Risk team told him in an online chat, a screenshot of which was seen by MarketWatch.

Jimmy Quach does deliveries for Uber Eats in Albuquerque, N.M.

Jimmy Quach

But after MarketWatch contacted Uber in June to ask about the incident, Quach received a message from a different representative, who said she was from Uber’s Priority Support.

“I understand that someone illegitimately accessed your account,” she said. The representative  apologized “for the length of time it took to receive your stolen earnings,” and Quach got his money back.

“What happened to this driver is frustrating and appears to be the result of a scam by a third-party bad actor,” an Uber spokeswoman told MarketWatch.

Getting scammed made Quach wary of doing deliveries for a bit, but he said he has since tried again when he has free time while going to trade school to be an electrician. “I just want to make sure that fellow drivers are aware of the types of scams that can be done by people who claim to be good,” he said.

Quach and some other app-based delivery workers for companies like Uber Technologies Inc.
UBER,
-3.43%,
DoorDash Inc.
DASH,
-4.26%,
Instacart and Just Eat Takeaway’s
JET,
-10.28%
Grubhub have something in common: They have found that the systems the companies put in place don’t necessarily keep their earnings safe from bad actors. And while some have been able to get their hard-earned cash back, many of them have lost money, reflecting the fragility of their positions as part of the gig economy. 

Drivers for the big gig companies are considered independent contractors and receive neither direct supervisors nor training, making it tough for them to navigate dealing with customers as well as the platforms’ different third-party partners, from restaurants to grocery stores to the companies that issue debit cards in which their earnings are deposited. With a lack of institutional protections,  these workers are often in a vulnerable spot, making them a target of phishing scams, impostor scams or, in at least one case, a scam that may have been perpetrated by a member of their own household.          

MarketWatch talked with about a dozen app-based delivery workers in at least six different states, and contacted many more who told their stories online about how they lost their earnings in scams, hacks or other ways. MarketWatch also obtained, through a Freedom of Information Act request, nearly 300 records of complaints to the Federal Trade Commission in the past three years by Uber, DoorDash, Instacart and Grubhub workers around the nation who said they lost their earnings — or in some cases everything in their bank accounts — because they turned over personal information to people whom they thought were support representatives.  

In addition, MarketWatch reviewed hundreds of similar tales in worker forums on Reddit, in Facebook groups and elsewhere, even as the companies say such cases are rare.

Academics who study gig work said it is almost impossible to independently quantify the scope of the problem because the companies tend to hold their data close, and are loosely regulated, if at all.

“It’s kind of a recipe for some sad experiences for workers,” said Shelly Steward, director of the Future of Work Initiative at the Aspen Institute.

A DoorDash delivery person rides a bike in New York City.

Getty Images

‘Are you sure you’re working?’ For three years, Sameer Sharma had been performing DoorDash deliveries smoothly, but in 2021 he began to notice a drop in the earnings he was receiving, which didn’t seem to match the number of hours he was working. As more time passed, DoorDash deposits into his bank account completely stopped.

“My wife asked, ‘Are you sure you’re working?’” Sharma told MarketWatch last August. He contacted DoorDash support and waited for someone to do something about his complaints, but continued to do deliveries in the San Francisco Bay Area for a couple of more months. It was his only source of income, and he said he thought it would all be straightened out and he would eventually be paid.

But his earnings never started flowing again into his bank account. Money got so tight that Sharma said he, his wife and their three kids had to move in with his in-laws because they were evicted from their apartment. At one point, there were as many as 15 people living in that house, he said.

His wife, Rajni Sharma, said the financial situation for their family became precarious. 

“I was using all the stimulus money,” she said, adding that eventually she was “transferring money from our savings accounts for my daughters just to survive.”

Sharma eventually obtained a job, where he is considered an employee, last year. But once he received his 1099 tax form from DoorDash at the end of January, he and his wife realized the math didn’t add up. There was a $9,000 difference between what DoorDash reported as Sharma’s total earnings for the year, nearly $23,000, and what was actually deposited into their bank account. The Sharmas shared  their bank statements from last year with MarketWatch. 

As he struggled for months to find out why he wasn’t seeing his earnings in his bank account, Sharma said he contacted DoorDash support more than a dozen times from August 2021 through October 2021. He said he was promised someone would get back to him, but his issue was not prioritized by the company until several months later, after MarketWatch contacted DoorDash. A DoorDash spokesman acknowledged that the investigation and resolution process can sometimes be lengthy.

What Sharma said he thinks happened is that someone opened a debit card in his name and diverted his earnings to that card. The DasherDirect debit card, issued by DoorDash partner PayFare Inc.
PAY,
-1.11%
PYFRF,
+11.84%,
enables delivery workers to be paid daily instead of weekly. Sharma said he did not apply for the card and had no idea he had such an account, though when he was asked to check the app, he said he was surprised to see the card show up in his account.

A DoorDash spokesman told MarketWatch that the person who opened the PayFare account had to have access to Sharma’s phone and email, because two-factor authentication had been activated. The head of customer support at PayFare said she investigated the matter and determined that whomever had the debit card spent nearly all of the thousands of dollars Sharma was missing. There was only $1.08 remaining on the card.

After conversations with DoorDash, PayFare and MarketWatch, Sharma said he suspected somebody in his household probably intercepted the physical debit card that PayFare said was mailed to him. With Sharma’s permission, PayFare shared details of the debit-card transactions with him and MarketWatch. The transactions occurred in the same geographic area where he and his family live, and totaled more than $9,000. PayFare determined there was nothing to refund to Sharma.

“It’s not fair for anyone to be treated this way, especially when you work hard,” he said in May. “Now I have to figure out who did it — that’s the hard part.”

One thing he does know: “I’m done with gig work. I have my kids to think about.”

An Instacart shopper at a ShopRite in New Jersey.

Getty Images

A mysterious paper note and phone number  The companies say phishing or impostor scams have been around for a long time. An Uber spokeswoman said the scams are evolving as the company continues to update security controls. A DoorDash spokesman said the company is “constantly working to improve our defenses.”

Also among the preventive measures Uber, DoorDash and Instacart tout is two-factor authentication, but scammers are getting around that by persuading gig workers to give up their personal information.

One of the most common scams involves workers getting a phone call from a person claiming to be an Uber, DoorDash, Instacart or Grubhub support representative while they’re on a delivery or shopping trip. Somebody places an order through the app — usually for a small or single item — as a way to connect to the delivery worker, then proceeds to try to extract information from them.

Scammers also try to contact workers in other ways. Online gig-worker forums are teeming with questionable offers to help get workers reactivated after they have been deactivated, or kicked off the platform. The solicitations usually include a link or a phone number.

And sometimes scammers get other parties involved. A DoorDash worker out of Port St. Lucie, Fla., who asked to remain anonymous, told MarketWatch that in March she tried to pick up an order from a Five Guys restaurant, but the workers there said she had to call DoorDash support first so the order could be released to her. A phone number was written on a piece of paper and taped next to the checkout counter. She said she tried calling the number but there was no answer, yet the order was released to her anyway because the restaurant workers recognized her. She tried calling the number later, and returned to the restaurant to inform the workers that the person who answered tried to get her to share personal information and even threatened her with deactivation. She said she did not fall for the scam.

The manager of that Five Guys, Curtis Jones, told MarketWatch he’s not sure who put the phone number up. Jones said the restaurant workers removed the phone number from the counter after a few DoorDash workers came back to say it was not really for DoorDash support, and that at least one delivery worker told them he fell for the scam and lost his earnings.

A few complaints received by the Federal Trade Commission in the past three years, which the agency noted are unconfirmed, describe similar instances of delivery workers finding a number to call when they arrived at certain restaurants to pick up customers’ orders.

Of 271 FTC complaints MarketWatch obtained and examined, about 64% were by Uber Eats workers, 18% were by DoorDash workers, 16% were by Instacart workers and 2% were by Grubhub workers. The complaints came from all over the nation, with about 23% from California and 15% from New York.  

Many of the complainants, whose names and identifying information were redacted, urged the FTC to act to hold the gig companies responsible, or to help the workers recoup their stolen earnings — which some of them said totaled hundreds or thousands of dollars. 

“[I’m] getting hopeless day by day, that’s a lot of money which I tried to work to pay off my debt during this hard time,” one person who claimed to be a DoorDash driver from Long Beach, Calif., said in an August 2020 complaint that detailed a loss of “$1,001.87, the amount I worked for the whole week.”

Another complainant, who claimed to be an Uber Eats driver in Dallas, told of being called by a person impersonating Uber support and fooled into sharing personal information, including a Social Security number. The scammer “was able to get into my Uber Account and change my last name from [redacted] to [redacted] so that I won’t be able to cash out any of my potential earnings since it doesn’t match my banking details,” the driver said in the complaint filed in August 2021. The driver added: “I have reported this to Uber, but please know that Uber has been VERY DIFFICULT with resolving this issue. They don’t seem like they even want to help me with this.” 

The FTC would neither confirm nor deny any actions it is taking related to the complaints.

Uber, DoorDash, Instacart and Grubhub said they regularly warn workers — when they sign up to work, by email, in their apps or in earnings statements — about possible scams. That includes informing them that the companies do not call or text to ask delivery workers to share their personal information, they said. They urge workers to contact them via app, the companies’ websites or by phone when they encounter suspicious issues or other problems. Spokespeople for Uber and Grubhub said the companies place holds on accounts that they suspect have been compromised.

The companies also said they have dedicated support teams to handle worker issues, including teams that focus on cases of fraud. None of the gig companies contacted by MarketWatch would disclose how many scammed workers they have reimbursed.

Gig workers fear deactivation from platforms Elena Christina Menz, a shopper for Instacart in the Twin Cities area of Minnesota, said she recently fell for a scam by someone who impersonated Instacart support.

She was juggling two different orders, known among Instacart workers as a “double batch.” At the same time, Menz received a call from a man who  told her there was a security issue with one of her customers. He asked her to log off her account, then uninstall and reinstall her app. When she logged back on, her account had been emptied.

“I’m the queen of watching for scams, and I don’t know how I fell for this,” Menz said. “They catch you in the process when you’re just trying to get things done quickly.”

Menz said she didn’t try to get her money back because there was less than $25 in her account at the time. She was more worried about her shopper rating because having those two canceled orders counted against her.

“These gig jobs with the ratings — they’re very bad,” Menz said. But with six kids and a husband who wasn’t working due to a medical issue, plus a struggling cleaning business that has been decimated by the pandemic, she needed a source of income and was worried about being “fired.”

“‘They catch you in the process when you’re just trying to get things done quickly.’”

— Elena Christina Menz, a gig worker for Instacart

According to an Instacart spokeswoman, if shoppers can prove they were deactivated for reasons beyond their control, their appeals will be approved and they will be reinstated.

The fear of deactivation was a common thread among the delivery workers contacted by MarketWatch.

A DoorDash delivery worker in San Francisco, who asked to be identified only as Dante, said he was scammed out of about $400 by someone he thought was a company support representative.

“With DoorDash, there’s always a looming threat of deactivation,” he said. “When it’s your main source of income, you feel this pressure.”

He said the scammer “was well-spoken” and sounded “highly irritated… It sounded like I was in trouble.” Dante followed a link the scammer provided to what looked like an official DoorDash website, he said, which allowed the scammer to steal his login credentials.

When he contacted DoorDash support to report that money was missing from his account, he did not tell the company he surrendered his personal information to the scammer. He said he then got his money back “surprisingly” quickly, within a couple of days, but DoorDash told him it would only happen that one time.

A DoorDash spokesman said, “Dashers are ultimately responsible for protecting their own personal information and we may not provide multiple payments if [it is] determined a Dasher has contributed to any loss or fraud.”

Two delivery drivers for Uber Eats, who have yet to recover earnings that they claim were stolen as part  of a phishing scam, recently posted about their experiences on Reddit, but did not want to share more details with MarketWatch. One said he was afraid of retaliation, such as getting deactivated. The other wrote back that all he wanted to say was, “tell Uber to fix their support team. They are absolutely useless.”

‘The algorithm is their manager’ Gig-work scholars said key aspects of the gig economy contribute to the persistence of the problem of workers losing their earnings.

Generally, delivery workers pull up an app on their phones, decide whether they want to accept an order and head to a restaurant or store. They sometimes communicate with the customer in app, or by phone or text, but do not usually have a lot of direct contact with other delivery workers.

Katie Wells, a postdoctoral research fellow at Georgetown University who studies the Washington, D.C., gig economy, said that because app-based workers are so “atomized” — they’re spread out and work apart from one another — they are unlikely to have the chance to ask their peers about how to handle certain aspects of the job. They don’t have supervisors to consult, either.

“They don’t have a boss… the algorithm is their manager,” she said. “That makes them more susceptible” to these types of scams.

Delivery workers being tricked or cheated out of their earnings is “another example of why it’s a problem that there’s no regulatory oversight of this workplace,” Wells added.

Steward, of the Aspen Institute, agreed: “When workers run into any sort of problem, we have heard of many stories of them not being able to get a hold of anyone.”

Because the gig companies have many different partners, delivery workers may also be confused about who’s responsible for what. 

There’s also a lot of turnover in gig work. New delivery workers are signing on all the time and may or may not be paying attention to all the fine print that includes warnings about guarding their information.

Steward said employees — but not gig workers — usually get training and IT support.

“In my job, if there’s anything suspicious, there’s someone to call,” she said. “These workers have none of that. They’re absorbing all the risk.”

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“An app every household should have:” CEO, The CoBuilders
Category: Doordash in the News Author: admin Date: 3 weeks ago Comments: 0
“An app every household should have:” CEO, The CoBuilders

    FORT WORTH, TX, July 24, 2022 /24-7PressRelease/ — The CoBuilders, a tech company in Fort Worth, Texas, has launched the world’s first house cleaning delivery app to make house cleaning easy and convenient for homeowners, house renters, business owners, working parents, and everyone else.

The CoBuilders house cleaning delivery app works like Uber or Lyft for ride delivery or DoorDash for food delivery. Consumers only need to install the app, create an account, fill in the necessary information about their cleaning needs, and immediately connect to a house cleaner. All transactions are done from the comfort of the consumers’ mobile phones.

Customers who install The CoBuilders app can order house cleaning anytime and anywhere. They are guaranteed that a professional cleaner will arrive on the scheduled date and time to do the cleaning.

A company spokesperson said there is a clear distinction between The CoBuilders and other house cleaning services apps.

The company spokesperson added that The CoBuilders app stands out from other house cleaning apps with its instantly available cleaning quotes and transparent pricing. With The CoBuilders, there are no hidden fees, and no monthly subscription is required. This means consumers are not tied to a contract, and they can just order cleaning service delivery anytime and anywhere when they need it.

The CoBuilders app also provides real-time order tracking and invoicing within the app. A common complaint with users of other house cleaning apps is customers have to wait or call and check when the cleaner does not arrive on time. With The CoBuilders app, customers can monitor the step-by-step progress from when they place the cleaning order to when the cleaner finishes the job.

Other house cleaning apps tend to confuse the consumers with the wide variety of services they offer which sometimes complicates the steps to order cleaning services. The CoBuilders app simplifies it all with its user-friendly dashboard. Consumers can easily choose from four preset cleaning services to meet their needs- standard, deep cleaning, moving out, and after-event cleaning.

Some house cleaning apps only offer unsatisfied customers a re-cleaning service or credit for future cleaning. The CoBuilders app customers can ask for a refund if they are not happy with the cleaning services. In addition, consumers can rate the cleaner’s work and order the same cleaner for future cleaning schedules.

“The CoBuilders is an app that every home needs. It’s an app that improves work-life balance,” the company spokesperson said.

To sum it up, customers who download and use The CoBuilders app get to enjoy numerous benefits, including the following: instant service, no minimum orders requirements, excellent service at low prices and no hidden fees, convenient scheduling, including future cleaning schedules, and vetted professional cleaners who have passed background checks.

The CoBuilders also provides job opportunities worldwide for cleaning companies and cleaners by joining The Cobuilders platform. Like the consumers, cleaners must install the app and register as cleaners. Cleaners will have to pass a thorough criminal background check conducted by a reputable third-party agency to give customers peace of mind and make them feel safe letting cleaners into their homes.

In previous press releases, company CEO Bukola Michael Nelson, who designed The CoBuilders app, said that they are working on adding more fun features to serve the consumers better and simplify house cleaning.

The CoBuilders tech company has just become a member of the Fort Worth Chamber of Commerce, which is one of the largest business associations in North Texas. The CoBuilders also recently got accredited and assigned an A+ rating from the Better Business Bureau.

Visit The CoBuilders website for more details. The CoBuilders app is available on iOS and Android or the web.

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